Information, Privacy and Data Security Statement
1.
Introduction
The WEX Group, which comprises WEX Australia Pty Ltd, WEX Fuel
Cards Australia Ltd and WEX Prepaid Cards Australia Pty Ltd, is
committed to protecting your privacy and the confidentiality of
your personal information.
We are bound by the Privacy Act 1988
(Commonwealth) as amended, and the principles set out in that
Act.
This Information, Privacy and Data Security Statement outlines
how we manage your personal information.
2. When and how do we
collect information?
From you
We collect information from you when:
- you apply for a Motorcharge card account or for any other
product that we may offer from time to time
- you communicate with us in person or over the telephone, send
us a letter or an e-mail, or complete a form or survey on our
website
From others
We may also collect personal information about you from a third
party:
- when considering an application by you for a Motorcharge
account or another product we offer
- when taking steps to deal with an overdue payment owed by
you
The third parties we collect information from includes credit
reporting agencies, other creditors referred to in credit reports
or in an application for a Motorcharge account or other
product and your nominated referees.
Via our website
Our system automatically collects some information from your
computer when you complete a membership application and when you
log in to our system through one of our websites. Generally,
the information that we collect in this way is not personal
information and cannot be used to identify you.
3. What information do we
collect?
Personal information
The person information we collect always includes your name and
may also include your mailing address, telephone number, e-mail
address, date of birth and your financial details.
Other information
Our system automatically collects the unique network address of
your computer, generally called the "IP address", so that our
system can send information to your computer. It is possible
to determine the general geographical location of a computer from
its IP address. But in all other respects an IP address is
anonymous.
We only collect your email address when you voluntarily submit
it to us. We do not use your email address and IP address to
personally identify you.
For security and record keeping purposes, we use "cookie"
technology to collect and retain information about the session
between your computer and our system.
What is a "cookie"? A cookie is a small text file stored
by a web site on your computer to keep track of information about
your browsing on that site.
We also collect non-identifying information about your use of
one of our websites, such as www.motorcharge.com.au.
We aggregate this information with information collected from other
users so that we can evaluate and improve the services provided
through our system.
4. How do we use
information?
Primary purpose
When you submit an application to us, we collect your personal
information primarily to:
- assess your application for a credit account; and
- if we provide you with an account, to administer that
account.
If you do not provide us with all of the personal information
that we request, we may not be able to provide you with a credit
account.
When you complete an online form or survey, we use the
information provided to consider improvements to our products and
to offer new products, including products offered by our partners
that we think may interest you.
Other purposes
We also use information that we collect for the following
additional ancillary purposes:
- for servicing our relationship with you
- for internal accounting and administration
- for regulatory compliance
- to protect us from error or fraud
- to help us identify and inform you about other products or
services that might benefit you
Government related identifies
Other than Australian Business Numbers, we do not collect or use
government related identifiers, such as Medicare or tax file
numbers.
Direct marketing
From time to time, we may use the personal information collected
from you to identify products and services which may benefit or
interest you. We may contact you by telephone, email or post
to let you know about those products or services.
If you do not wish to receive direct marketing, you can tell us
any time. Just call us on 1300 130 062 to ask us not to
direct market to you or log in to the secure members' login area on
our website.
5. When do we disclose
personal information?
We keep your personal information confidential
We keep your personal information including your name and
account details confidential except:
- when the law requires us to disclose the information, such as
to a law enforcement body or a court under a subpoena
- when disclosure is in the public interest, such as to disclose
a suspected or actual crime or misdeed
- when it is in our interest, such as in relation to legal action
to which we are a party
- with your consent
Your consent
Your consent can be:
- Given expressly, either verbally or in writing. For
example, when you submit an application, whether via an online form
or over the telephone, you give your express consent for us to
obtain a credit report about you from a credit reporting
agency.
- Implied from your actions or your decision not to take
action. For example, if you use our telephone service and
continue the call after hearing a message, including a recorded
message, notifying you that we will monitor the call, we can
reasonably conclude that you agree for the call to be
monitored.
Who we disclose personal information to and why
We disclose information to credit reporting bodies with your
consent. We do this so that we can assess your application
for a credit account.
We will not disclose your names, address and contact details to
third parties for the purpose of direct marketing unless you have
consented to this.
Where you have consented, we disclose your information to our
partners. For example, if you have purchased a product in
conjunction with another service provided to you by a partner, we
may disclose information to the partner so the partner can provide
services to you.
Disclosing information to credit reporting bodies
We may disclose credit information to the following credit
reporting bodies:
- Veda Advantage Limited
W: www.veda.com.au
- Dunn & Bradstreet (Australia) Pty Ltd
Ground floor, 479 St. Kilda Road, Melbourne, Victoria 3004
T: 03 9828 3333 or 1300 734 806
F: 03 9828 3300
W: www.dnb.com.au
- Experian Australia Pty Ltd
Level 6, 549 St Kilda Road, Melbourne, Victoria 3004
T: (61) 3 8699 0100
F: (61) 3 9600 4676
W: www.experian.com.au
Giving information to third parties
From time to time our website hosts links to the websites of
other business that we think could offer products and services to
our customers. If you access those websites or give those
business information, this will be governed by the privacy policies
of those third parties. We are not responsible for
information privacy and data security practices of these
businesses. We recommend that you read the privacy policy of
any business that you deal with before you give personal
information.
Sometimes, we give your personal information to service
providers contracted by us so that they can help us provide
services to you. The service providers are contracted to
fulfil a specific function and we only disclose such personal
information to them as is necessary to fulfil that function.
Our services providers must comply with the Privacy
Act 9188 (Commonwealth) in the management of your personal
information.
We may, from time to time, transfer to and store your personal
information with contracted service providers located in the United
States of America. If we do transfer your personal
information to our service providers in the United States of
America, it will be managed in accordance with the terms of
the Privacy Act 1988 (Commonwealth) and with this
Information, Privacy and Data Security Statement.
6. How do you access,
update and correct information?
Accessing your information
You can request access the information we hold about you.
The time it takes for us to respond to your request depends on the
type and quantity of information you wish to access. We will
contact you within three working days of your request to advise you
of our estimated response time.
The law may prevent us from disclosing certain information to
you. If this is the case, we will advise you at the time of
your request.
You can contact us:
- By telephoning our Customer Service Team on 1300 130 062
- By writing to us at Reply Paid 1659, GPO Box 5342, Melbourne,
Victoria 8060
- By e-mailing us at privacy@wexaustralia.com
Members' login
If you are our customer, we provide a members' login area on our
website, which will allow you to view and update personal
information. You can also opt out of receiving marketing
communications and updates.
This information is transmitted back to us by the use of SSL
technology (see the Security section below).
Keeping your information up-to-date
If any of your personal information changes, please contact us
to update it so that we can continue to provide you with the best
possible service. We will take reasonable steps to ensure
your information is accurate, complete and up-to-date whenever we
collect or use it.
Correcting your information
If you find that the information about you that we hold is
inaccurate, incomplete or out-of-date, please contact us and we
will correct it.
7. How do we keep your
information secure?
We protect any personal information that we hold from misuse and
loss. We also protect it from unauthorised access,
modification and disclosure.
Only authorised users can access your personal information, and
access is only for approved purposes.
Your personal information may be stored in hardcopy documents,
as electronic data, or in our software or systems.
We maintain physical security over our paper and electronic data
stores and premises, such as locks and security systems. We
also maintain computer and network security. For example, we
use firewalls (security measures for the Internet) and other
security systems such as user identifiers and passwords to control
access to computer systems.
The Internet has rapidly changed the way we do business.
It allows WEX Australia to provide services that you can access
from the convenience of your own office, home or via a mobile
device.
We understand that you may be concerned about the
confidentiality and security of the personal information we collect
about you online. Accordingly, we have systems in place to
ensure our online dealings with you are as secure and confidential
as your dealings with us in person, or on the telephone.
Data collected and transferred through the secured member log in
section of this site uses Secure Socket Layer (SSL)
technology. This protects information being transmitted
on-line by automatically applying to the message an encryption code
that is "unreadable" to a computer that is not the intended
recipient.
This site uses 128-bit encryption and authentication tools to
protect your personal information. Encryption is the standard
means of protecting information transferred between two parties
over the Internet.
In the event that your personal information is transferred to a
service provider in the United States of America, the data
transferred is also protected by SSL technology. In addition,
it is protected by an advance security method based on dynamic data
and encoded session identifications, and is hosted in a secure
server environment that uses firewalls, intrusion detection systems
and other advanced technology to prevent interference or
access from outside intruders.
You can obtain information about how credit reporting bodies
with which we deal handle your credit related personal information
by contacting them on the contact numbers, or at the addresses,
that we have listed above.
If you think you are a victim of fraud, you can request that a
credit reporting body not use or disclose credit reporting
information about you.
8.
Complaints
If you believe that the privacy of your personal information has
been compromised, you are entitled to complain. We will
respond to your complaint as soon as possible but within 2 working
days, to let you know who is responsible for managing your
complaint. We will try to resolve the complaint within 10
working days. When this is not possible, we will contact you
within that time to let you know how long we estimate it will take
to resolve the complaint.
We have also appointed a Customer Advocate who will objectively
and impartially investigate your complaint if you are dissatisfied
with our internal complaints process.
How to make a complaint
If you have a complaint about the handling of your personal
information, you are entitled to complain. We will take
responsibility for your complaint at the point where the problem
occurs. If your complaint is not resolved to your
satisfaction, you can then contact our Privacy Officer between 9am
and 5pm Eastern Standard Time, to deal with your complaint.
Phone: 1300 130 062
Mail: Privacy Officer
WEX Australia Pty Ltd.
Level 3, 293 Camberwell Rd
Camberwell VIC 3124
Fax: 03 9274 9130
Email: privacy@wexaustralia.com
9. Feedback and more
information
We are interested in your constructive feedback. Contact
us using the details below to give us your feedback.
If you need to ask for more information, call our Customer
Service Team on 1300 130 062 between 8.45am and 7.00pm AEST,
Monday to Friday.