our commitment

Motorcharge Limited (Motorcharge) is a fully owned subsidiary of Retail Decisions Plc (ReD), a publicly listed UK company with expanding operations in Europe, the United States, South Africa and Australia.

At Motorcharge, we acknowledge that with customer trust comes responsibility and we take seriously our duty to ensure that our customer data remains confidential, accurate and accessible to it's owner.

The information contained in the following sections outlines how your information is used, protected and recorded during your interaction with the Motorcharge website. All information pertaining to privacy issues displayed on this site applies only to ReD's Australian-based operation.

Our Privacy Policy may change from time to time. Accordingly, we encourage you to view our Privacy Policy on a regular basis.

Our Website Privacy Policy is subject to the agreement contained in our disclaimer and by which you have agreed to be bound by accessing the information, products and services contained in this site.

our goal

As technology advances, we will strive to provide our customers with a more effective website that offers an increased range of services and additional interactive capabilities. In doing so, a prime focus will be on maintaining the security of our site to the best of our abilities and to using the data gathered to better understand your needs in order to tailor our products and services accordingly. Information gathered via our website will be handled with proper regard to privacy.

what information do we obtain from our website?

As policy, personal information is not automatically collected from visitors to motorcharge.com.au. "Cookie" technology is used but does not identify information on users of the Motorcharge site (see below for an explanation of "cookie" technology).

Certain non-personal information about visitors is recorded by the standard operation of Motorcharge Internet servers. Information tracked includes the type of browser being used by the visitor (e.g., Internet Explorer, Netscape), the type of operating system (e.g., Windows, Macintosh) and the domain name of the visitor's Internet service provider (eg. .com, .gov, .org) as well as the date and time of a visit.

Use of this information includes the internal review of the number of visitors to the site but only in an aggregate and anonymous form. This action allows us to monitor web usage with a view to introducing further online service enhancements.

E-mail addresses and other personally identifiable data about visitors to this site are known to Motorcharge.com.au only when voluntarily submitted. We make no attempt to identify individuals by linking them to their computer's IP address.

e-mail communications

In accordance with the National Privacy Principles, Motorcharge offers customers full access to the personal information we hold and the ability to update this information.

Data collected from online surveys includes personal information. This data is collected specifically for the purpose of providing feedback on our products and services and is used only to aid in improving our offerings and increasing the level of customer service we provide.

In some circumstances, we may be prohibited from disclosing some account information. For example, this may apply in a situation whereby it is unlawful for us to do so or for reasons of safety or security. We will advise you at the time of your request if such circumstances exist.

At times, this site may house links to that of other businesses whom we feel provide products and services that may be of value to you. When you access these sites, you are subject to the Privacy Policy of that company.

Please be aware that Motorcharge is not responsible for the privacy and data security practices of any affiliated company and that these practices may differ from our own. We recommend that you read the Privacy Statements of all sites that you choose to visit or contact the organisation direct before you submit any personal information.

e-mail communications

E-mail addresses are required in order to register for some features on motorcharge.com.au. We do not sell or provide our customers' e-mail addresses to third parties for unsolicited communications.

Occasionally, we will send e-mail communications to provide information that we think our customers will find useful, including information about our new products and services as well as special offers. It is our policy to include an option in such e-mails that allows recipients to decline to receive any further marketing and promotional offers. The "opt out" option is also accessible via the members secure login area of the website.

which third parties may see information about you?

Only Motorcharge and ReD staff and our affiliated supply companies have access to customer data. These companies have been contracted to fulfil a function that is necessary in delivering our services and are legally bound by non-disclosure agreements. We provide to each organisation only the information they require to perform the service they provide.

We share an individual's information with associates providing products and services you request. For instance, if you wish to purchase an insurance policy or roadside assistance package, we work with a variety of providers in order to offer you these services. If we change providers of an existing service for a similar service, your personal information will be given to the new provider.

We will not willfully disclose individually identifiable data about our customers to any third party without first receiving that customer's permission.

security

Data collected and transferred through the secured member log in section of this site uses Secure Socket Layer (SSL) technology. This protects information being transmitted on-line by automatically applying to the message an encryption code that is "unreadable" to a computer that is not the intended recipient.

This site uses 128-bit encryption and authentication tools to protect your personal information. Encryption is the standard means of protecting information transferred between two parties over the Internet.

give us your feedback

Our goal is to protect your privacy. Please give us your feedback. You may email us (privacy@retaildecisions.com.au) with any comments or questions.

Alternatively contact information can be located on the contact details page.

If you would like to view a copy of our broader Privacy Policy, please contact us as above.